Case study

A revolutionary translation solution with positive transformative impact.

The challenge

The city of Edinburgh is the second-most
populous city in Scotland with a
population of over 500k.

Most residents speak English as their primary language. However, like many diverse cities, it is estimated there are 50 languages spoken at home or as a secondary language.

To effectively engage with this growing community, the city required an efficient, cost-effective method.

The solution

Within ten days, City Trax swiftly implemented Document Translate into the council's AWS account, then supported the development of customised workflow processes, reports, and user manuals. 

The City Trax team went on to seamlessly onboard users, conduct online training, and ensured comprehensive, ongoing, solution support and maintenance.

City of Edinburgh Council staff can now:

  • Upload documents to their own secure account.

  • Translate documents into 75 languages.

  • Receive accurate translations within minutes.

  • Save money compare to other translation methods.


The benefits

Originally introduced in the council’s customer services team, Document Translate usage excelled, rapidly prompting expansion into other areas like Housing. 

Enabling access to translation capabilities has significantly reduced effort and approval times across the council’ processes. 

Within less than four weeks, the city realised its ROI, plus £39k in savings in just a 10-month period.


in savings within 10-months

10 minute

translation time down from 3 days

4 weeks

return on investment (ROI) realised


Customer insight

"Our integration of Document Translate was smooth and uncomplicated. Furthermore, working closely with City Trax facilitated swift implementation and staff involvement, resulting in a seamlessly executed end-to-end process."

Raja Shafique

Team Lead, Interpretation & Translation Services (ITS)
Edinburgh City Council


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